Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. 

Additionally, we do not routinely prescribe antibiotics over the phone, as we strongly believe it is not sound medical practice to do so without a proper assessment. Antibiotics are only prescribed when deemed necessary and appropriate after a thorough evaluation, prioritizing the well-being of our patients while avoiding the risks of antibiotic resistance and unnecessary side effects.

We provide comprehensive medical care for all aspects of our patients' health. To that end, we want you to contact our office FIRST before seeking specialty care. This enables us to provide:

• more convenient and cost-effective care in our office 
• refer you to the most appropriate specialist
• help coordinate all the care you receive from different doctors, therapists and hospitals

Whenever you do see a specialist, please request that a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Up to date technology helps us provide excellent care. Our Electronic Medical Record system is designed specifically for pediatrics.  Using our patient portal, you will have access to useful portions of your child's medical chart. We also use automated reminders to remind you about upcoming appointments and immunizations.

Appointments for well care visits are available throughout the day, Mondays through Fridays. We also offer same day sick appointments 6 days a week.

We have a physician on call 24 hours a day, every day of the year. When our office is closed, you can click here  to contact our registered nurses who can provide advice and contact our on-call physician if needed.  

Read more about After Hours care.

Check that we participate with your insurance plan here 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

We always bill you or your health plan in accordance with federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For patients paying out of pocket, you are expected to pay the estimated cost of the service at the time of the visit. The actual cost may be adjusted once the provider completes their documentation. 

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurses are all on with other callers, you can enter the virtual queue to receive a return call back or choose to remain on the line.  Either way, you will not lose your place in line. 

For well visits, call our routine appointment line. Well visits may be scheduled up to 12 months in advance. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via text message.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

An additional fee may be charged for a second missed appointment. The third consecutive missed appointment may result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.